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Abstract

Workplace violence (WPV) is a significant challenge for healthcare systems globally, impacting both the well-being of healthcare workers and the quality of patient care. This study investigates the prevalence, types, and impacts of WPV in a tertiary hospital in Ahvaz, Iran, employing a cross-sectional approach and mixed methods. Data from 200 healthcare workers were analyzed to examine correlations between occupational characteristics, demographic factors, and experiences of violence. The findings indicate that over 60% of participants had experienced verbal abuse, while physical violence and sexual harassment affected smaller but notable proportions. Nurses and shift workers were identified as the most vulnerable groups, particularly in high-stress departments such as the emergency room and psychiatry. Psychological and occupational consequences of WPV, including stress, burnout, and job dissatisfaction, were evident among affected workers. Cultural and systemic factors, such as overcrowding, long waiting times, and inadequate security, were significant contributors to the prevalence of violence. This study emphasizes the urgent need for multi-level interventions, including legal reforms, staff training in conflict resolution, and enhanced workplace safety measures. By addressing the systemic and cultural underpinnings of WPV, healthcare systems can improve worker safety, job satisfaction, and the overall quality of care.

Keywords: Workplace, Violence, Healthcare, Hospital, Physical, Verbal abuse