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Responsiveness to people's non-medical expectations in southeastern of Iran

Sara Azhdari , Fatemeh Yazdanpanah , Zahra Mahmoudi Kohan , Samira Emadi , Mohammadreza Rajabalipour


Background: The regular monitoring in the responsiveness of medical centers will help to identify the weaknesses. By eliminating these deficiencies, the motivation for providing services to clients will also increase. This study was conducted to assess the status of responsiveness to people's non-medical expectations in southeastern Iran. Methods: This cross-sectional study was conducted on 112 patients who referred to the medical centers. Sampling was conducted randomly on all clients during a 15-day period. The data were collected by a standardized questionnaire and analyzed by SPSS23. Results: Although the scores of many responsiveness dimensions in non-educational centers were higher than educational centers, there was no significant difference between the scores of responsiveness in educational and non-educational medical centers. Conclusion: Educational centers need more attention than non-educational centers to improve people's non-medical responsiveness. And, the priority of the actions is focused on providing the required human resources.

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