Abstract

Introduction: The topic of health is one of the main priorities of people's lives and their satisfaction from the quality of health care services is an important issue. Consequently, the Ministry of Health and Medical Education as a health care provider in the country has started the implementation of the health sector transformation plan since 2014 and in the current research, the hospitalized patients’ satisfaction from hospital services has been investigated after implementation of this project. Method: In this descriptive-analytic research, 385 hospitalized patients’ satisfaction in a different section with health sector transformation plan was analyzed by means of Gudarzian et al. satisfaction questionnaire. Findings: In the results of the current research, the mean score of patients’ satisfaction from the health sector transformation plan was reported as 19.25±2.21. In this study, patients' level of satisfaction from the medical services was 83.6%, nursing services was 85.7%, hoteling services was 51.2%, and acceptance and discharge services was 67.36%. There was a statistically significant relationship between age, gender and occupation, type of residence and the reason for selecting a hospital with overall satisfaction from the hospital services (p <0/05). Conclusion: Due to this fact that most of the participants were satisfied with the health sector transformation plan, it is recommended that the level of satisfaction be investigated in other groups such as nurses, doctors, and other healthcare personnel, since the most significant supporter of the optimal implementation of the health sector transformation plan is paying attention to domestic customers, i.e. healthcare providers.