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Improvement of pharmaceutical consultation process in drugstores

Soboleva Mariia Sergeevna, Loskutova Ekaterina Efimovna, Amelina Irina Vladimirovna


Background: Professional pharmaceutical consultation requires training of specialists, both at the stage of obtaining higher/secondary pharmaceutical education and at the stage of post degree advanced training. Objective: The study is aimed at identifying the main directions for improving the process of pharmaceutical consultation in pharmacy organizations. Methods: This study included sociological poll of students of the graduate studies in the specialty "Pharmacy" at the Far East State Medical University (n = 125), receiving higher or secondary education in full-time education or correspondence/individual courses. Statistical analysis was done using Kruskal-Wallis and Spearman criteria. Results: More than half of respondents were in favor of creating a typical consultation algorithm. More than 90% of the students surveyed constantly reminded patients to visit the doctor. At the same time, less than 60% of respondents planned to regularly improve their skills in the field of pharmaceutical consultation. The most convenient forms of training, in this case, are called direct in the workplace, as well as on university cycles and within the firm. Conclusion: Creation of a standard algorithm of pharmaceutical consultation taking into account the need to mention a visit to a doctor, as well as regular training of specialists are among the most expedient ways to improve the process of providing information to a visitor of a drugstores‎.

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