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Effects of mutual structured feedback on nurses performance



Abstract

Background and Purpose: Evaluation of performance and feedback is very important in nursing clinical education. The purpose of feedback is to change people's behavior and performance and it is necessary for all providers of health systems to perform it in order to improve performance, increase the quality of services offered to patients and to save resources. the effect of feedback increases when the two-way feedback is performed and the feedback giver receives the feedback too. The aim of this study was assessment of the Effects of Mutual Structured feedback nurses and supervisors on performance evaluation of nurses in Shahid Beheshti Hospital in 2016 Material and Method: this study is an interventional study. Samples of this study included nurses of Shahid Beheshti hospital in Intensive Care Units who randomly divided into two groups (n = 40 per group). Directors and nurses of the intervention group, after receiving the necessary trainings in accordance with the principles of effective feedback, offered the registered strength and weakness points mutually. Job satisfaction and performance evaluation questionnaires were completed in both groups before and after the intervention. Results: Statistically, there was a significant difference in performance evaluation scores in the intervention group compared with the control group (p-value = 0.000). But there was no significant difference in job satisfaction after the intervention. Conclusion: Providing mutual feedback led to nurses' improved performance in the three areas including ethics, values and cultures, knowledge, skills, ability ,  performance and objective results but it had no impact on job satisfaction.




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