Abstract

Introduction: Perhaps the most forgotten process in personal interaction is the subject of communication and cognitive skills. The job position is significantly affected by interpersonal relationships, so the purpose of this study is to investigate the relationship between communication and behavioral skills in the noisy environment of metal industries in Isfahan province. Materials and Methods: The statistical population of this study consists of 500 workers and managers of Isfahan steel industries, including 500 people. The statistical sample was considered as a whole number. The Pennsylvania Concern Questionnaire (PSWQ), Ambiguity Intolerance Questionnaire (IUS), and Cognitive Avoidance (CAQ) and Communication Skills Questionnaire were used to measure data after measuring harmful workplace noise for both pre-test and post-test stages. Data were analyzed using repeated-measures analysis of variance using SPSS 22 software. Results: The results of repeated measures analysis of variance showed that the difference in scores in the two stages of pre-test and post-test in the variables of anxiety, ambiguity intolerance, cognitive avoidance, emotion regulation, and message comprehension were statistically significant (P <0.05). Conclusion: Since cognitive components specifically affect behavioral components (worry, intolerance, ambiguity, cognitive avoidance, listening, emotion regulation, message comprehension, insight, assertiveness) concerning the effect of behavioral-communication therapy use Recommended by clinical specialists in work centers.